Wednesday, June 07, 2006

Quick VA Breach Update

I thought I'd let you all know I got a letter in the mail from the VA today letting me know about breach. I took a quick look through, but will examine the letter more closely tomorrow. The notification includes a one-page letter and a two-page Q&A.

I've already spotted some things I don't like, and I'll share specifics with you after a thorough analysis. Communications with customers/constituents is a critical part of the process of building trust and especially with bridging the trust gap.

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